ALL APPEALS AND HAND SCORE REQUESTS MUST BE SUBMITTED ONLINE USING THE OFFICIAL NBEO FORM BELOW
Candidates must remit the applicable fees when submitting the online request.
Candidates involved in any appeal process are responsible for completing any registration for future administrations by the registration deadline regardless of the temporarily unresolved status of an appeal or hand score.
Once the appeal has been investigated at the staff level, the Executive Director will notify the candidate in writing of the outcome of the investigation. The letter will be sent via US Mail to the address listed on the appeal request.
In the event that the candidate's appeal is denied at the staff level, the candidate has the right to appeal further online to the Judicial Committee of the Board of Directors. The decision of the Judicial Committee completes the appeal process.
With the exception of Late Registration and Late Test Site Change Appeals*, if an appeal is upheld at either the staff or the Judicial Committee levels, the appeal fee will be refunded.
EXAM SCORE APPEALS/HAND SCORE REQUESTS
Candidates who wish to appeal their exam score must do so in writing within 30 days of the corresponding actual score release date posted on the website.
Candidates who wish to request hand score verification of their answer sheet must do so in writing within 30 days of the corresponding actual score release date posted on the website. Please review further information about hand scoring http://www.optometry.org/score_verification.cfm
Candidates who wish to request a transfer of item responses from their test booklet must do so in writing within 10 days of the examination. If the appeal is accepted, a candidate release must be executed. Please review further information about this process http://www.optometry.org/strategies.cfm
ADA APPEALS
(For candidates who have been denied testing accommodations)
No appeals for ADA requests will be accepted after the posted ADA Request Deadline.
LATE FEE APPEALS
(For candidates who registered during Late Registration and feel they should be exempt from the Late Fee)
Candidates are required to submit substantial third-party documentation to support their appeal.
LATE REGISTRATION APPEALS
(For candidates who have missed the Late Registration Deadline)
There is no guarantee that candidates who submit this type of appeal will be permitted to sit for the exam they are appealing to take. *In addition, regardless of the outcome of the appeal, this appeal fee is non-refundable!
LATE TEST SITE CHANGE APPEALS
(For candidates who have missed the Site Change Request Deadline)
There is no guarantee that candidates who submit this type of appeal will be transferred to the site they are requesting. *In addition, regardless of the outcome of the appeal, this appeal fee is non-refundable!
WITHDRAWAL FEE APPEALS
(For candidates who feel they are exempt from the Withdrawal Fee or those who have missed the Exam Withdraw Deadline, and forfeited their exam fee)
Candidates are required to submit substantial third-party documentation to support their appeal.